Preguntas Frecuentes Aeropuerto

• How can I ask for charter flights services?

Contact us in our website in the section of Ground Handling services, by dialing our phone numbers in Colombia (571) 587700 Ext. 1937 or by sending an email to: 

What are the services offered by Avianca Services in Ground Handling?

The services we offer are: passenger services, ramp services, operational dispatch services, baggage handling services, VIP lounge.

Where are your bases located?

We have facilities in: Bogota, Cali, Medellin, Barranquilla, Cartagena, Santa Marta, San Andres, Pereira, Armenia, Manizales, Monteria, Valledupar, Bucaramanga, Cucuta and other domestic destinations where Avianca operates to. 

Where do I find information about payment methods?

The service can be cancelled at the types of credit and cash as applicable. See the Payment link or request further information to the corresponding Service Coordinator.